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Frequently Asked Questions


How do I clean my shoes?

We recommend using a damp cloth then leaving the shoes to air dry in a ventilated space. Mild soap can be used if required.

What if I am not happy with my purchase?

We offer a 30 day money back guarantee on the quality of our items.

Please refer to our money back guarantee policy for further details.

We also offer free exchanges and returns if you choose the wrong size, colour or change your mind.

Please refer to our shipping and returns policy for further details.

How and where are your shoes made?

Our FRANK+Alice range is handmade by artisans in Spain, using materials of the finest quality, sourced within Europe.

Find out more about the FRANK+Alice label here.

What are your shoes made with?

Each pair of shoes is made from genuine box calf leather of the finest quality originating from Spain, France, Germany and Italy.

The lining is made from box calf leather, with a thickness of 0.8mm which allows the foot to breathe inside the shoe.

The ‘snake’ and ‘crocodile’ embossed finishes are achieved by applying several layers of polyurethane to natural box calf leather to create a soft and supple texture.

The patent finish is achieved by applying a thin transparent plastic layer over natural box calf leather for a smooth bright appearance.

Each shoe is carefully handcrafted and contains an agglomerated cork insole (to provide insulation from cold, heat and humidity), which customises to your foot, providing extra comfort.

Find out more about the FRANK+Alice label here.



Where do you ship?

We ship Australia-wide. If Australia Post delivers to you, then so do we.

How much does the shipping cost?

We provide free shipping Australia-wide.

Please refer to our shipping and returns policy for further details.

How long will it take for my order to arrive?

On average our orders take 2-4 days to reach most locations within Australia, but may sometimes take longer if rural.

Can I check the status of my delivery?

Yes - we provide tracking, so you can check where your order is, at any time.


Do I have to pay GST?

Our prices are inclusive of GST.


Got another question? Please contact us using the form below.


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